Man And Van Vauxhall Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Vauxhall provides moving, transport, collection, delivery and related removal services to customers in the United Kingdom. By making a booking, accepting a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service.

In these terms, references to “we”, “us” and “our” mean the service provider trading as Man And Van Vauxhall. References to “you” and “your” mean the person, business or organisation placing the booking. These terms apply to all standard van services, item collections, small moves, delivery-only jobs and associated labour unless a separate written agreement states otherwise.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. No waiver of any term shall be treated as a continuing waiver unless agreed in writing. These terms are intended to work alongside any written quotation, job confirmation, or invoice issued for the relevant man and van service.

1. Booking Process

A booking is only confirmed when we have accepted your request and, where required, received any deposit or prepayment requested at the time of reservation. A quote is normally based on the details you provide, including the collection and delivery points, access conditions, item list, estimated labour required and preferred date or time. If the information changes, the quotation may also change.

You must ensure that all booking information is accurate and complete. This includes the number and size of items, presence of stairs, lift access, parking restrictions, weight of goods, dismantling needs, and whether any fragile or high-value items are included. A Vauxhall man and van booking may be refused, revised or delayed if the information supplied is misleading, incomplete or materially different from the actual job.

Booking confirmation and service scope

Once a booking is confirmed, the service scope will be limited to the tasks clearly agreed at the time of booking. Any additional requests on the day, including extra stops, additional lifting, waiting time, assembly, or increased load volume, may be subject to revised charges and are accepted only if our team agrees to carry them out. We are not required to undertake work that is unsafe, illegal or outside the original scope.

You are responsible for ensuring that someone is available at the collection and delivery addresses to grant access, authorise any decisions and check the goods. If access is delayed because of absent keys, missing permits, closed premises, incorrect addresses, or other preventable issues, the booking may be treated as additional waiting time or a failed attendance. We may also re-schedule if conditions at the site are unsuitable for safe loading or unloading.

Where a time window is provided, it is an estimate unless we explicitly guarantee a fixed arrival time in writing. Traffic, weather, route restrictions, prior delays and other operational factors may affect timing. We will make reasonable efforts to attend within the arranged period, but we are not liable for indirect loss caused solely by a short delay where we have acted reasonably.

If the service involves more than one item, you should identify all articles in advance. We may refuse to carry items that were not declared, especially if they are exceptionally heavy, awkward, hazardous or likely to damage other property. The final decision on safe loading and transportation rests with our team.

2. Payments

Unless otherwise agreed, payment is due in full on completion of the service and before unloading is finalised or the vehicle departs, where operationally appropriate. We may require a deposit, partial advance payment, or full prepayment for certain jobs, including same-day bookings, larger moves, waste-related clearances, or work involving significant labour or vehicle time.

Accepted payment methods will be communicated during booking or at the point of invoice. If card processing, bank transfer or cash is accepted for a particular job, you must ensure that payment is made by the stated deadline. Any charges due to waiting time, access issues, extra loading, extra mileage, parking costs, congestion-related delays or additional labour may be added to the original quote where reasonable and supported by the booking conditions.

Late or failed payment

If payment is not received when due, we may suspend the service, withhold delivery, retain goods to the extent permitted by law, charge reasonable recovery costs and pursue the outstanding balance through lawful means. Interest may be applied to overdue sums in accordance with applicable UK law. You are responsible for any bank fees, chargeback costs, or payment reversal charges caused by your failure to pay properly.

All prices are quoted in pounds sterling unless stated otherwise. Quotations may be subject to VAT where applicable. We reserve the right to correct obvious pricing errors, clerical mistakes or omissions in any estimate, invoice or confirmation. If a pricing issue is discovered before the work starts, you may choose whether to proceed at the revised price or cancel subject to the cancellation terms below.

Where a fixed price has been agreed, it applies only to the services and assumptions set out in the booking. If the actual requirements differ materially from what was described, the price may be adjusted. This includes, but is not limited to, extra floors, extra items, heavier loads, restricted access, long carries, waiting periods and unplanned disposal or sorting tasks.

Man and van services in Vauxhall are frequently time-sensitive, so please ensure payment readiness on the day. We may decline to begin unloading or to release goods until the agreed amount has been paid in full. This helps protect both parties and keeps the service clear and efficient.

3. Cancellations and Amendments

You may cancel or amend a booking by giving notice as soon as possible. The amount payable, if any, will depend on the stage at which the cancellation is made and whether costs have already been incurred, such as vehicle allocation, staff scheduling, fuel, route planning, parking reservations or waste transfer preparations. Cancellations made very close to the scheduled time may attract a charge.

If you cancel after the booking has been confirmed, we may retain any deposit paid as a genuine pre-estimate of our administration and lost opportunity costs, unless a different amount is stated in writing. If we have already arrived, started loading, or commenced travel to the job, you may be charged for the time, mileage and labour already spent, together with any reasonable additional costs.

Rescheduling and provider cancellation

If you wish to move the date or change the scope, we will try to accommodate the request where possible, but we are not obliged to do so. We may cancel or suspend a booking if you fail to provide accurate information, if the property is unsafe, if goods are prohibited, if payment arrangements are not met, or if circumstances beyond our reasonable control prevent us from performing the service. In such cases, any refund will be limited to sums not already fairly incurred.

You acknowledge that certain items are excluded from cancellation refunds once work has begun, including labour already completed, parking charges, disposal fees, and third-party costs arranged for your booking. If the service is terminated because you ask us to stop part-way through, we may invoice you for the full proportion of work carried out up to that point.

We may also cancel a booking where your conduct, or the conduct of anyone at the site, makes the job unsafe, abusive or impracticable. In those circumstances, we will not be responsible for missed deadlines, onward arrangements or losses arising from the cancellation, provided we have acted reasonably and in good faith.

4. Liability and Care of Goods

We will take reasonable care when handling your property, but you remain responsible for properly packing, labelling and protecting items unless we have expressly agreed to provide packing services. Fragile, loose, poorly packaged or unboxed items are moved at your own risk to the extent permitted by law. You should remove personal data from electronic devices and secure any confidential information before the move.

Our liability for loss or damage is limited to direct losses that are reasonably foreseeable and caused by our proven negligence or breach of contract. We are not liable for indirect or consequential losses, including loss of profits, missed appointments, emotional distress, business interruption or loss of opportunity, except where liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot legally be excluded.

Where damage is alleged, you must notify us within a reasonable time and, wherever possible, before items are removed from the delivery point. You should provide photographs, a description of the issue and any supporting evidence. We may inspect the item and, if appropriate, repair, replace or compensate at our discretion, subject to the limits of liability set out in these terms and any applicable statutory rights.

We are not responsible for pre-existing damage, wear and tear, hidden defects, structural weaknesses, inadequate packaging, or damage caused by access constraints that were not disclosed in advance. Similarly, we do not accept liability for damage arising from lifting items that were already unstable, overfilled, broken or unsuitable for transport. Your cooperation in giving accurate information is essential.

5. Waste Regulations and Prohibited Items

Where our man and van removal service includes waste collection or disposal, both parties must comply with applicable UK waste laws and regulations. You must tell us in advance if any goods are to be treated as waste rather than reusable items. We may request item descriptions, photos, or written confirmation so that we can classify the load properly and determine whether it can be lawfully transported or disposed of.

You must not include hazardous, controlled, illegal or unsafe materials unless we have expressly agreed in writing and are legally able to handle them. Prohibited items may include, without limitation, asbestos, clinical waste, chemicals, gas cylinders, solvents, fuels, explosives, firearms, live animals, contaminated materials, counterfeit goods, and any item whose transport would breach the law or place our team, the public or the environment at risk.

Duty of care and lawful disposal

Where we remove waste on your behalf, you confirm that you are the owner of the waste or have lawful authority to transfer it. You agree to provide truthful information about its origin and nature. We may refuse any load that appears suspicious, mixed with restricted material, or incorrectly described. If we dispose of waste, we may generate records, transfer notes or other evidence required by law, and you agree to cooperate with any reasonable compliance request.

You remain responsible for ensuring that any waste placed for removal does not include private documents, medicines, batteries, pressurised containers or electrical items that require special handling unless these have been specifically declared. If prohibited materials are discovered after collection, we may isolate the item, charge additional handling fees, notify the relevant authorities where required and recover any costs arising from your breach of these terms.

We are not obligated to sort unsafely mixed waste or to separate hazardous contents from general load items unless this has been agreed beforehand and can be done lawfully. Any attempt to conceal restricted waste may result in immediate cancellation of the job, full charge for time and travel, and any further lawful action available to us.

6. Customer Responsibilities

You must ensure safe access, legal parking and adequate working space at both addresses. You are responsible for any permits, visitor passes, loading permissions, building rules or concierge approvals required for the job. If the premises, access routes or goods create a risk, we may refuse or pause the service until the issue is resolved. We may also ask you to move pets, children or obstacles away from the working area.

Unless agreed otherwise, you are responsible for disconnecting appliances, emptying fridges and freezers, draining water, removing fixtures that are not to be transported, and preparing items for safe loading. If we assist with disassembly or reconnection, such assistance is provided at your request and at your risk except where caused by our negligence. You must also ensure that any keys, codes or permissions needed for access are available at the correct time.

7. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are contracting as a business, any dispute shall be subject to the same legal framework and jurisdiction.

Nothing in these terms affects your statutory rights as a consumer under UK law. If any provision is found to conflict with mandatory legislation, that provision shall be treated as modified only to the extent necessary to comply with the law, and the remainder of the terms will continue to apply.

By confirming a booking with Man And Van Vauxhall, you acknowledge that you have read, understood and accepted these Terms and Conditions. You also confirm that the information you provide is true and complete, and that you have authority to instruct the work requested.

These terms are designed to keep every man and van booking clear, fair and compliant. If a separate written agreement or quotation contains additional conditions, those terms will apply alongside these conditions where they do not conflict.