Terms and Conditions for Man And Van Vauxhall
These Terms and Conditions set out the basis on which Man And Van Vauxhall provides domestic and commercial moving, transport, and related handling services in the UK. By making a booking, confirming a quotation, or allowing us to begin work, the customer agrees to be bound by these terms. They are intended to create a clear, fair, and practical agreement covering the booking process, payment, cancellations, liability, waste handling, and the governing law that applies to our service. For the avoidance of doubt, any reference to we, us, or our means the service provider, and any reference to you or your means the customer, client, or person arranging the service.
These terms apply to all standard man and van services, including item collection, furniture transport, light removals, deliveries, loading and unloading, and associated labour where agreed in advance. They also apply to any additional waiting time, additional stops, or other extra work requested on the day. If there is any inconsistency between a written quote and these terms, the specific written quote will apply only to the extent that it clearly changes a particular point. All other provisions in these terms remain in force.
1. Booking Process
A booking is not confirmed until we have accepted it and, where required, received a deposit or other form of payment confirmation. Quotes may be provided based on the information you give us, including the number of items, access conditions, loading points, delivery location, and any special handling requirements. It is your responsibility to provide accurate, complete, and up-to-date information. If the details change after the quotation is issued, we may revise the price, service time, vehicle size, or staffing requirements.
Bookings may be made by telephone, email, text message, online form, or any other method we make available from time to time. However, the booking only becomes binding when we confirm it. A quotation is an invitation to book and not a guarantee that the quoted price will remain available if the service requirements change. If we reasonably believe that the requested service differs from the original description, we may amend the quote or decline the booking. Where a customer books on behalf of another person, the person making the booking accepts responsibility for ensuring the accuracy of the information and for any charges arising from the booking.
We may ask for additional details before confirming a job, such as parking arrangements, stair access, lift availability, item dimensions, dismantling needs, or whether any goods require special care. We reserve the right to refuse service where the items are unsafe, illegal, improperly packed, excessively heavy for the agreed service, or otherwise unsuitable for transportation by our team. Customers should ensure that items are ready for collection at the agreed time and that any building access permissions, parking arrangements, or site approvals have been obtained in advance.
2. Pricing and Payments
Our prices are based on the information supplied at the time of booking and may be calculated by fixed price, hourly rate, minimum charge, or a combination of these methods. Unless expressly stated otherwise, quoted prices may exclude congestion-related delays, tolls, parking charges, extra labour, waiting time, and additional services requested after confirmation. If the scope of work changes or if access is more difficult than described, we may charge a revised amount to reflect the actual service provided. Any revised charge will be communicated as soon as reasonably practicable.
Payment terms will be stated at the time of booking or on the invoice. We may require a deposit, full payment in advance, payment on completion, or payment within a stated credit period for approved business accounts. All payments must be made in the currency specified and by the accepted payment methods. If payment is made by bank transfer, it must clear in full before or by the agreed due date. We reserve the right to withhold or suspend further services until overdue sums are paid. If payment is late, we may charge statutory interest and reasonable recovery costs where permitted by law.
Goods and services are supplied on the basis that the customer will pay for all agreed work, even if the customer is not present at the point of delivery or collection, provided the job has been carried out in accordance with the booking. Where a quoted service is cancelled late, where waiting time is incurred, or where extra labour is needed due to circumstances beyond our control, these may be invoiced separately. Any discounts, promotional rates, or special pricing are discretionary unless specifically agreed in writing. The customer is responsible for checking invoices promptly and raising any query within a reasonable time.
3. Cancellations and Rescheduling
Cancellations must be made as soon as possible. The amount of any cancellation charge will depend on how much notice is given and whether any costs have already been incurred, such as vehicle allocation, staffing, fuel, or travel time. If you cancel after we have accepted the booking, we may retain the deposit or charge a reasonable fee to cover administration and lost opportunity costs. If cancellation occurs very close to the agreed time, or if our team has already set out to attend, the full charge may become payable where loss has been incurred.
We understand that plans can change, and where practical we will try to reschedule a booking instead of treating it as a cancellation. Rescheduling is subject to availability and may involve a revised price if the date, timing, or service specification changes. If access is unavailable, the customer is not ready, or the collection or delivery address is not accessible at the agreed time, this may be treated as a late cancellation or failed attendance. In such cases, waiting time, redelivery, or additional attendance charges may apply.
We may cancel or postpone a booking where unavoidable circumstances arise, including vehicle breakdown, severe weather, traffic disruption, staff illness, safety concerns, or events outside our reasonable control. If we do so, we will use reasonable efforts to offer a new date or provide a refund for any amount paid in advance for the cancelled portion of the service. Our liability for cancellation by us is limited to the amount already paid for the affected booking, except where law requires otherwise.
4. Liability and Customer Responsibilities
Our team will take reasonable care when handling and transporting items, but the customer remains responsible for ensuring that goods are suitable for transit and properly prepared. Fragile items should be securely packed, and any special instructions should be disclosed before the service begins. We are not responsible for damage caused by poor packaging, hidden defects, unsuitable loading, pre-existing wear and tear, or the inherent nature of the item. If you request that we move an item that is already damaged, unstable, or at risk of further deterioration, this is done at your own risk unless we agree otherwise in writing.
Man and van services often involve loading within shared spaces, stairways, narrow entrances, and tight vehicle access areas. Customers should remove valuables, personal documents, cash, jewellery, irreplaceable items, and sensitive data before the job starts. We do not accept responsibility for loss of such items unless the loss is directly caused by our negligence and is proven by the customer. Any claim for loss or damage must be reported to us within a reasonable time and supported by sufficient evidence. Our maximum liability, where permitted by law, will not exceed the value of the item concerned or the total amount paid for the service, whichever is lower, except for liabilities that cannot lawfully be limited.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. We are not liable for indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, unless such loss arises from a matter for which liability cannot be excluded by law. Any claim must be notified promptly so that we may investigate the issue properly. If we are responsible for damage to a wall, floor, doorway, or property item during loading or unloading, our responsibility will be limited to the direct loss proven and subject to these terms.
Customers must ensure that the service location is safe and that access routes are clear. If we believe that moving an item could damage property or pose a risk to people or equipment, we may refuse to move it or may require the customer to sign a declaration confirming they wish to proceed at their own risk. We are not responsible for delays caused by parking restrictions, absent keys, blocked access, traffic conditions, building management rules, or the actions of third parties. Where a customer asks us to dismantle or reassemble furniture, this will be done with reasonable care, but we do not guarantee that all items can be safely dismantled or reassembled without risk.
5. Waste Regulations and Prohibited Items
We operate in accordance with applicable UK waste regulations. If a service includes removal of waste, unwanted items, or rubbish, the customer must be honest about the nature and quantity of the materials. We only handle waste that we are legally permitted and properly equipped to carry. Certain materials may require specialist treatment, separate licensing, or prior written agreement. This includes, without limitation, hazardous waste, asbestos, chemicals, paints, solvents, oils, clinical waste, gas cylinders, batteries, electrical items, fridges, freezers, tyres, and any item that may present a safety or environmental risk.
It is the customer’s responsibility to classify items correctly and to disclose if anything is contaminated, sharp, leaking, heavy, odorous, or otherwise unsuitable for standard transport. If prohibited or undeclared waste is presented, we may refuse to collect it, require immediate removal at the customer’s cost, or charge additional fees for compliance measures. Where waste is taken away as part of the service, we may dispose of it through lawful facilities or transfer it to an authorised handler as required. Customers must not ask us to dispose of controlled waste unlawfully or to misdescribe items to avoid charges or compliance obligations.
Where relevant, the customer must retain evidence of lawful disposal arrangements for their own records, especially in cases involving business waste, clear-outs, tenancy changes, or larger removals. We reserve the right to request further information if the load appears inconsistent with the booking or if we believe that waste transfer rules may apply. Any refusal by us to move or dispose of suspect materials will not be a breach of contract where the refusal is made to comply with legal duties or safety requirements. The customer indemnifies us against losses, fines, penalties, or claims arising from inaccurate descriptions, illegal disposal requests, or hidden hazardous contents supplied by the customer.
6. Insurance, Delays, and Force Majeure
We may hold suitable motor and public liability insurance, and where applicable we may maintain additional cover for certain service activities. However, insurance does not change the customer’s responsibilities under these terms. If you believe that an item has a high replacement value, unusual fragility, or special handling requirement, you should notify us before booking and consider arranging your own specialist cover. We are not responsible for delays, losses, or failures caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, utility failures, government restrictions, or emergency situations.
Where a delay occurs, we will use reasonable efforts to keep you informed and to complete the service as soon as practicable. Time estimates are approximate unless expressly agreed as fixed arrival windows. Any times provided are based on normal operating conditions and may change due to traffic, loading complexity, or circumstances at previous jobs. If a delay is caused by the customer, including late readiness, inaccessible parking, or missing items, we may charge waiting time or additional attendance fees. If a force majeure event prevents completion, our obligations are suspended for the duration of the event without penalty to us.
7. General Terms and Governing Law
These terms are governed by the law of England and Wales, and any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. The customer may not assign or transfer rights under the booking without our prior agreement. We may update these terms from time to time, and the version in force at the time of booking will apply unless a newer version has been expressly agreed.
These terms, together with any written quotation or invoice, form the entire agreement between the parties in relation to the relevant service. Any variation must be agreed in writing or confirmed by us in a clear and durable format. By proceeding with a booking for Man And Van Vauxhall, you confirm that you have read, understood, and accepted these terms and that you have authority to do so on behalf of all persons affected by the booking.